Andersen partnered with a UK-based telecom and utility services provider to enhance their Telecom CRM following a significant merger with another major company. This merger introduced a broader product range and a larger client base, including 100,000 SMEs and start-ups. The combined organization faced the challenge of unifying IT systems while supporting sales, provisioning, billing, and operations for its expanded offerings.

Andersen was tasked with expanding the CRM’s functionality to accommodate new telecom products, such as broadband and leased line solutions. The enhanced CRM was designed to streamline operations, improve customer management, and support the unified business group’s sales and operational needs. This solution allowed the client to efficiently manage their extensive portfolio while driving growth and operational excellence.